Terms of service

Welcome to The Real Dog Urn. By accessing or purchasing through this website, you agree to the following Terms & Conditions. Please read them carefully.

1. Orders & Product Availability

  • All products shown on the website are subject to availability.

  • We reserve the right to accept, reject, or cancel any order.

  • If an error occurs in pricing, description, or availability, we may cancel or modify the order and notify you.

2. Custom Painted Urns (Final Sale)

Custom painted versions of our urns are final sale.
This means:

  • No returns

  • No refunds

  • No exchanges

  • No cancellations once custom work has begun

Please review all design details, colours, personalisation, and instructions carefully before placing your custom order.

3. Payment

  • Payment is required in full at the time of checkout.

  • By submitting an order, you confirm that you are authorised to use the selected payment method.

  • All payments are processed securely through our trusted third-party payment providers.

4. Shipping & Delivery

  • Estimated shipping times are shown at checkout but may vary.

  • We are not responsible for delays caused by carriers, customs, or external factors outside our control.

  • Risk transfers to the customer once the order is delivered to the shipping address provided.

5. Product Inspection

Please inspect your items immediately upon delivery.
If your product arrives damaged or defective, you must notify us within 7 days with clear photos so we can assist you.

6. Intellectual Property

All text, images, product designs, branding, and content on this website are the property of The Real Dog Urn. They may not be copied, reproduced, or distributed without written permission.

7. Limitation of Liability

  • We are not responsible for indirect or consequential damages.

  • Our total liability will not exceed the amount paid for the product in question.

  • These terms do not limit rights customers may have under applicable consumer laws.

8. Privacy

Your personal information is used solely for order processing, customer service, and website improvement.
For full details, please see our Privacy Policy.

9. Governing Law

These Terms are governed by the laws of the State of Florida, United States
Any disputes will be handled under this jurisdiction.

10. Contact Information

For support or questions regarding your order:

Email: therealdogurnllc@yahoo.com

Phone: +1 656 245 6403

Address: The Real Dog Urn LLC, 1610 24th Street Southeast, Ruskin Florida 33570, United States